Privacy And Security Statement

At Magnet Forensics Inc. (“Magnet Forensics”), your right to privacy is very important to us. From time to time, the nature of our business dictates that we may collect personal information from our customers and partners. Because we are committed to protecting your privacy rights and the information you provide to us, we have developed this Privacy and Security Statement. It explains how we will protect your information and describes how we will use and share it.


Our Personal Data Protection Policy governs the use and storage of your data. You can see our Personal Data Protection Policy at

Magnet Forensics is a Controller of the personal data you (data subject) provide us. We collect the following types of personal data from you:

  • Names
  • Email
  • Address
  • Company Name
  • Employment information from job applicants or employees


We need your personal data to provide you with the following services:

  • Names/addresses/emails- for mailing offers, product information; event notification, surveys, quotes/invoices, product demonstration, evaluation and delivery.
  • Phone numbers – for customer feedback, product inquiries and reporting/resolving support incidents.
  • Employment information – for evaluating your potential to become a Magnet Forensics employee.


Your personal data is processed at Magnet Forensics’ Canadian offices located at 2220 University Ave. E., Suite 300, Waterloo, Ontario, Canada. Your data which is hosted or stored on Magnet Forensics’ premise is located at 2220 University Ave. E., Suite 300, Waterloo, Ontario, Canada.

For certain business practices third-party providers have limited access to your data. These third-party providers are typically vendors of cloud services or other IT hosting services located in either Canada or USA. We also may provide your personal information to our partners as part of the sales cycle. This can include both pre-sales activities such as lead generation and activities related to processing orders. When using third-party providers and partners, Magnet Forensics will enter into a data processing agreement to safeguard your privacy rights. When third-party providers and partners are located outside the EU, Magnet Forensics ensures legal grounds for such international transfers by relying on Privacy Shield (US) or using the EU Model Clauses.


We retain your documents for seven years as per our Data Retention Policy. After this period, your personal data will be irreversibly destroyed. Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information. Please see our Data Retention Policy for more information on our personal data retention schedule.


Should you believe that any personal data we hold on you is incorrect or incomplete, you can request to see this information, rectify it or have it deleted. Please contact us through a Data Subject Access Request Form located at

In the event that you wish to complain about how we have handled your personal data, please contact our General Counsel at or in writing at 2220 University Ave. E., Suite 300, Waterloo, Ontario, Canada. Our General Counsel will then investigate your complaint and work with you to resolve the matter.

If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Government Data Protection Authority offices for your region and file a complaint with them.


If we modify our Privacy and Security Statement, we will post the revised statement here, with an updated revision date. We encourage you to review the Privacy and Security Statement regularly. If we make significant changes to our Privacy and Security Statement that materially alter our privacy practices, we may also notify you by other means, such as sending an email or posting a notice on our corporate website and/or social media pages prior to the changes taking effect.

Revised October 5, 2020