New Features

Welcome to the New Self-Service Customer Portal!

We’re excited to announce our new self-service Customer Portal and knowledge base. We’ve revamped the entire portal to help you get the answers you need as quickly as possible.

Using your existing Customer Portal account, you can access product downloads, read product documentation, log support tickets, and search more than 125 how-to, solution, and reference support articles!

Log in to the Portal now!

The new knowledge base helps Magnet Forensics better support you outside our standard hours of support (Monday – Friday from 8:30 to 5:30 Eastern Time). By typing a question, keyword, or topic in the search bar, you can discover solutions to common troubleshooting questions, learn how to use key product features, read the latest release notes, and more.

Check back soon! Over the coming months, we’ll not only continue to build out the portal with new features, but we’ll also continue to add new articles to the knowledge library. If you have suggestions for knowledge base articles, or other ideas for the portal, you can submit them to

Thanks for your support!

The Magnet Forensics Support Team

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