CREATE A TICKET

If you are a Magnet IEF customer with an active Software Maintenance & Support (SMS) subscription, please log in to the Customer Portal to create a ticket or call our Support team:

CREATE TICKETPLEASE SEND AN EMAIL TO SUPPORT@MAGNETFORENSICS.COM

WANT TO RENEW YOUR SMS?

If your Software Maintenance & Support subscription has expired, please contact our Sales team to request a quote to renew to regain access to technical support and regular software updates:

EMAIL: SALES@MAGNETFORENSICS.COM
PHONE: 1-844-638-7884, AND PRESS OPTION 1
COMPLETE ONLINE QUOTE REQUEST FORM >>

MAGNET ACQUIRE – COMMUNITY EDITION SUPPORT

If you have an active Magnet IEF SMS subscription, you will also receive technical support for
Magnet ACQUIRE – Community Edition.

If you are not a Magnet IEF customer, you may purchase an annual Magnet ACQUIRE – Community Edition Support subscription for $150 USD. With this subscription you may submit support tickets through customer portal or contact our technical support team.

BUY SUPPORT NOW

 

FOR ALL OTHER SUPPORT RELATED INQUIRIES, PLEASE SEND AN EMAIL TO SUPPORT@MAGNETFORENSICS.COM OR PHONE: 1-844-638-7884, AND PRESS OPTION 2