CREATE A TICKET
If you are a Magnet IEF customer with an active Software Maintenance & Support (SMS) subscription, please log in to the Customer Portal to create a ticket or call our Support team:
PLEASE SEND AN EMAIL TO SUPPORT@MAGNETFORENSICS.COM
WANT TO RENEW YOUR SMS?
If your Software Maintenance & Support subscription has expired, please contact our Sales team to request a quote to renew to regain access to technical support and regular software updates:
PHONE: 1-844-638-7884, AND PRESS OPTION 1
COMPLETE ONLINE QUOTE REQUEST FORM >>
MAGNET ACQUIRE – COMMUNITY EDITION SUPPORT
If you have an active Magnet IEF SMS subscription, you will also receive technical support for
Magnet ACQUIRE – Community Edition.
If you are not a Magnet IEF customer, you may purchase an annual Magnet ACQUIRE – Community Edition Support subscription for $150 USD. With this subscription you may submit support tickets through customer portal or contact our technical support team.