We’re here to support you. Our Technical Support team is available by email or phone Monday to Friday from 8:30 am to 5:30 pm EST.
CREATE A TICKET
If you are a Magnet AXIOM or Magnet IEF customer with an active Software Maintenance & Support (SMS) subscription, log in to the Customer Portal to create a ticket. Or, send us an email at SUPPORT@MAGNETFORENSICS.COM.
RENEW YOUR SMS?
If your SMS subscription has expired, contact our Sales team to request a new quote. SMS provides you with access to technical support and regular software updates.
PHONE: 1-844-638-7884, AND PRESS OPTION 1
COMPLETE ONLINE QUOTE REQUEST FORM
SUPPORT FOR MAGNET ACQUIRE
If you are a Magnet IEF customer with an active SMS subscription, you automatically receive technical support for Magnet ACQUIRE.
If you are not a Magnet IEF customer, you can purchase a Magnet ACQUIRE SMS subscription for $150 USD. SMS provides you with access to technical support.
SUPPORT FOR MAGNET ATLAS
If you are a Magnet ATLAS customer with an active SMS subscription, send us an email at ATLASSUPPORT@MAGNETFORENSICS.COM