WE’RE HERE TO HELP

Our support team is available by email or phone Monday to Friday from 8:30 am to 5:30 pm Eastern Time.

We aim to respond to new tickets within 24 hours or the next business day.

BEFORE REACHING OUT TO SUPPORT

To help the tech support team respond to tickets as quickly as possible, there are a couple of things you should attach to your ticket:

  • Log files
  • Screenshots that show what you’re seeing

CREATE A TICKET

EMAIL

support@magnetforensics.com

CALL

1-844-638-7884 Press option 2

THE FINE PRINT

Most Magnet products come with one year of software maintenance and support (SMS). SMS provides you with access to technical support, regular software updates, and product documentation.

To purchase or renew your SMS, contact our Sales team to request a quote.

Web form: Request a quote
Phone: 1-844-638-7884 – Press option 1
Email: sales@magnetforensics.com